Delete your data
You can have everything Du Lịch App holds about you deleted at any time, without giving a reason and without a fee.
How to ask
- In the chat itself — on WhatsApp, Messenger, Instagram or the website chat — write "delete my data". Staff will confirm it is you and take it from there.
- Or email info@under2.com with the subject "Delete my data". Include the WhatsApp number or the Messenger or Instagram name you used, and the travel company you were talking to.
Removing the app from your Facebook or Instagram settings does not send us your details. Use one of the two ways above as well, so we know what to delete.
What is deleted
- Your conversations, including photos and files, in Du Lịch App.
- Your contact record in the inbox: name, phone number, email and channel IDs.
- Records of your enquiry in Lark and the automated assistant's notes about your questions.
We do it within seven working days and reply to tell you it is done, rather than leaving you to assume it.
What may be kept
If you made a booking, the travel company may be required by law to keep booking and invoice records for accounting and tax. Those records are held by that company under its own policy; we will tell you who to contact.
Messages already delivered to your phone stay in your WhatsApp, Messenger or Instagram app until you delete them there.
Tell us what you are trying to run
What you sell, what you use today, and what is breaking. You get a written answer with an approach and a price range - not a brochure.